Our Management

Our management

A strong team you can rely on

Marc Claas

Marc Claas, Division Manager

Marc Claas is the head of the PINQ Product Department and has been with syracom for more than 15 years. He is responsible for the Solution Engineering departments, manages the development of our PINQ Case Management solution, and takes care of our customers. His focus lies on the agile process methodology. It efficiently ensures high quality solutions and supports the onboarding of new employees with its intensive communication and high transparency. He enjoys managing the strategic orientation of PINQ and ensuring close contact with customers as much as exchanging information with our experts.

Rainer Schnell

Rainer Schnell, Product Manager

Rainer Schnell has been working at syracom as product manager for PINQ for more than 12 years. For more than 20 years he has been working in the customer satisfaction and complaint management fields and was responsible for the development of a corresponding system. Before this, he worked at a major bank and the Marketing department of an IT company for more than 20 years.

Harald Keller

Harald Keller, Head of Competence Center Payments and SWIFT

Harald Keller is the banker in the team. 20 years of banking practice in the areas of securities transactions, custody, treasury, and payments make him a 'process all-rounder'. He has many years of practical experience in process design which he contributes in particular to the development of PINQ, even outside the applications of payments. 12 years of SWIFT experience and thus detailed knowledge of the market both from the perspective of banks and software producers and their products help in the development of PINQ.

Dr. Frank Noack

Dr. Frank Noack, Head of Solution Engineering, PMP

Dr. Frank Noack is responsible for PINQ business management. Since 2000 he has been active at syracom as project manager, business analyst, and enterprise architect in numerous projects of the financial services sector. He has been certified project manager by PMI standards and Certified Professional for Requirements Engineering (CPRE). Dr. Frank Noack is responsible for agile process methodology at PINQ, as well as for QA and maintenance. In addition, he takes care of the professional development of the employees.

Thomas von Rymon-Lipinski

Thomas von Rymon-Lipinski, Head of Solution Engineering

Thomas Rymon-Lipinski is working since 2003 at syracom. Together with his team he focuses on the development of the PINQ Case Management solution and mans the Software AG webMethods Competence Center. In addition to ensuring that the architecture of PINQ is always state of the art, he also takes care of the successful integration of PINQ into the customer environment. Thomas von Rymon-Lipinski is also responsible for the training. He enables his colleagues to deliver high quality in-house product development and as Solution Engineers in various consulting projects.