PINQ Case Management




PINQ was specifically developed to automate query processes.


The complete life-cycle of queries is supported by PINQ functions. All stations of a query from creation to completion are documented in the system. PINQ allows for the electronic distribution of both SWIFT-Common Group messages and the new SWIFTNet E&I messages, has a modern GUI with standardized work lists, and makes it possible to complete most customer queries in a short time.

The Highlights

  • Flexible message routing, support of various media
  • Extensive message functions, e.g. reply and forward with data transfer
  • Four-eyes principle, deputy regulation, mapping of individual working time schemes
  • Rule-based support of SWIFT standards XML and FIN, coexistence
  • Automated processes and workflows Exceptions & Investigations
  • Integration of SWIFT directory and service directory
  • Individual connection of interfaces, automatic payment research
  • Customised configuration, multi-client capability
  • Security concept, role configuration, password guidelines
  • Archiving function 
  • Modern user interface, web-based service module, multilingualism
  • Deadline monitoring, extensive evaluation functions


Call us or write us

Marc Claas

Leading Business Area

Phone: +49 6122 9176 0