PINQ Case Management

WHY PINQ?

Because smart processes save time and money.

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PINQ Case Management

PINQ E&I

PINQ E&I provides financial institutions with seamless automation of exceptions and investigations, eliminating the need for manual processes.

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PINQ Case Management

PINQ CHARGES

With PINQ Charges, your bank always has an overview
of bank-to-bank charge requests.

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Case management - quick, modern, efficient

Financial institutions often face the challenge that business transactions do not follow a standardized process. Employees must respond flexibly and choose different processing paths depending on the individual case. These processes are often manual, partially automated, and information-intensive - leading to high costs and resource demands.

PINQ (Process INQuiries Management Solution) automates these workflows comprehensively, improving both efficiency and customer service. As an end-to-end solution, PINQ significantly enhances productivity for financial institutions.

The PINQ Case Management Solution consolidates processes, documents, messages, and data from various systems into a single digital case file - making complex procedures clear and manageable.

 

 

Overview of PINQ Modules

PINQ Case Management

Up to 5% of payments require manual clarification. PINQ helps banks process these efficiently and transparently. LINK


PINQ charges

Manage bank-to-bank fees simply and transparently - even with increasing requirements and new standards such as SWIFT GO.
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PINQ E&I

Efficient SWIFT message exchange with growing transaction volumes. mehr dazu


PINQ supports you, ...

streamlining inquiries and complaints in payment transactions

fully leveraging the automation potential
of SWIFT gpi

gaining planning certainty
for the XML migration
(T2/T2S) and the broader ISO 20022 transition

automating and accurately calculating fees for OUR
and NON-STP payments as well as investigations

News and Trends

Financial Services, Events, Unternehmen, Solution Engineering, PINQ

Meet syracom at Sibos 2025 in Frankfurt

From 29 September to 2 October, syracom experts will be live on site to…

Financial Services, Regulatorik, Events, Unternehmen, PINQ

syracom at EBAday: Shaping tomorrow's payments world – today

Payment transactions in Banks are evolving fast: instant payments, real…

Financial Services, Events, PINQ

EBAday is just around the corner: syracom will be there again, this time off to Lisbon.

From 18-19 June, our payment transaction specialists will meet industry…

Would you like to learn more about PINQ?
We look forward to hearing from you!

Marc Claas

Product Manager PINQ

Marc Claas

Product Manager PINQ

Ihr Kontakt
+49 6122 9176 0


I will gladly answer any questions you may have!

+49 6 122 9176 0

info@pinq.de

Address

syracom AG
Otto-von-Guericke-Ring 15
65205 Wiesbaden (Germany)