Fully automated processes and flexible configuration possibilities
- PINQ makes it possible to optimize the operations process when handling queries. Productivity is significantly increased. The process is continuously monitored.
- PINQ offers a tailor-made solution for all requirements of a query management system and can be integrated individually. PINQ is thus the right solution for both smaller and large institutes.
- PINQ can easily be adapted to changes in the company structure. Functions and processes are configured according to needs.
- The license model makes it possible to add clients without any further restrictions.
Significant cost reduction, faster processing times, little personnel drain.
- PINQ processes queries mostly automatically: In one of our reference implementations we were able to reduce costs by 33% in this way.
- PINQ makes rapid query processing possible by using straight-through-processing (STP).
- The automatic routing of queries and replies accelerates processing times significantly.
- The integration platform secures the easy linking of back office systems.
Great service, quick turnover, satisfied customers, transparence
- PINQ - the basis for extended customer service: Comprehensive research possibilities, even if data are archived. Create and export individual reports.
- PINQ – satisfied customers: Quick information about the status of a query leads to fast completion of customer queries.
- Multi-channel linking allows for flexible connection of various input channels.
- PINQ offers a unified portal for query and complaint processes in various bank areas (money transactions, securities, investment banking etc.).
- The application convinces with its modern GUI with standardized work lists.
Improved risk management and integrated adherence to legal requirements.
- The rule-oriented automation of PINQ controls processes, reduces error rates, and prevents operational risks.
- Using standard solutions minimizes project risks and reduces down-time.
- The SWIFT label gives you additional reassurance: "SWIFT Ready Application Exceptions and Investigations".
Call us or write us